diff --git a/backend/app/domain/knowledge.py b/backend/app/domain/knowledge.py
index 91484a9..aacf25c 100644
--- a/backend/app/domain/knowledge.py
+++ b/backend/app/domain/knowledge.py
@@ -53,6 +53,36 @@ ACTION_LABEL: dict[str, str] = {
     "knowledge_created": "沉淀为知识",
 }
 
+# 状态流转在时间线里要写成人话：「待办 → 进行中」，光写"状态变更"等于没写
+STATUS_LABEL: dict[str, str] = {
+    "inbox": "收件箱",
+    "todo": "待办",
+    "doing": "进行中",
+    "blocked": "被阻塞",
+    "done": "已完成",
+    "canceled": "已取消",
+    "open": "待接收",
+    "accepted": "已接受",
+    "in_progress": "办理中",
+    "pending_verify": "待验收",
+}
+
+
+def _describe(row: dict[str, Any]) -> str:
+    """一条活动怎么念给读者听。"""
+    action = str(row.get("action") or "")
+    label = ACTION_LABEL[action]
+    payload = row.get("payload") or {}
+    if action == "status_changed" and isinstance(payload, dict):
+        src, dst = payload.get("from"), payload.get("to")
+        if src and dst:
+            from_label = STATUS_LABEL.get(str(src), str(src))
+            to_label = STATUS_LABEL.get(str(dst), str(dst))
+            return f"{from_label} → {to_label}"
+    if action == "knowledge_created" and isinstance(payload, dict) and payload.get("doc_type"):
+        return f"{label}（{payload.get('doc_type')}）"
+    return label
+
 
 def target_status(action: str, current: str) -> str:
     """动作 → 目标状态。非法组合抛 7003，并把"现在还能做什么"带回去。"""
@@ -160,7 +190,7 @@ def render_draft(
         out.append("## 过程")
         out.append("")
         for r in rows:
-            out.append(f"- {_fmt(r.get('at'))} {ACTION_LABEL[r['action']]}")
+            out.append(f"- {_fmt(r.get('at'))} {_describe(r)}")
         out.append("")
 
     if resolution_md.strip():
diff --git a/backend/app/services/knowledge.py b/backend/app/services/knowledge.py
index c7c3830..aca2dd8 100644
--- a/backend/app/services/knowledge.py
+++ b/backend/app/services/knowledge.py
@@ -26,7 +26,7 @@ async def snapshot_source(session: AsyncSession, ws_id: uuid.UUID, item: Item) -
     )
     timeline = (
         await session.execute(
-            select(Activity.action, Activity.created_at)
+            select(Activity.action, Activity.created_at, Activity.payload)
             .where(Activity.workspace_id == ws_id, Activity.item_id == item.id)
             .order_by(Activity.created_at)
         )
@@ -47,7 +47,7 @@ async def snapshot_source(session: AsyncSession, ws_id: uuid.UUID, item: Item) -
             "提出人": nicknames.get(item.creator_id, ""),
             "办理人": nicknames.get(item.assignee_id, "") if item.assignee_id else "",
         },
-        "timeline": [{"action": a, "at": at} for a, at in timeline],
+        "timeline": [{"action": a, "at": at, "payload": p or {}} for a, at, p in timeline],
         "comments": [
             {"body": body, "author": nicknames.get(author_id, ""), "at": at}
             for body, author_id, at in comments
diff --git a/backend/tests/test_knowledge.py b/backend/tests/test_knowledge.py
index 230f157..44c8e6c 100644
--- a/backend/tests/test_knowledge.py
+++ b/backend/tests/test_knowledge.py
@@ -340,3 +340,31 @@ async def test_patch_uses_optimistic_lock(client: AsyncClient) -> None:
     )
     assert stale.json()["code"] == 4009
     assert stale.json()["data"]["current_version"] == updated["version"]
+
+
+@pytest.mark.asyncio
+async def test_draft_timeline_reads_like_a_story(client: AsyncClient) -> None:
+    """过程段要写「待办 → 已完成」，只写"状态变更"等于没写。
+
+    这条用例是有来历的：时间线最初只查了 action，没带 payload，
+    结果生成的草稿里全是"状态变更"，看不出事情是怎么走的。
+    """
+    owner = await login(client)
+    ws = await create_workspace(client, owner, "时间线")
+    task = await _task(client, owner, ws["id"], "写清楚每一步")
+    for status in ("todo", "doing", "done"):
+        task = unwrap(
+            await client.post(
+                f"{V1}/workspaces/{ws['id']}/items/{task['id']}/status",
+                json={"status": status, "version": task["version"]},
+                headers=owner["headers"],
+            )
+        )
+    doc = unwrap(
+        await client.post(
+            f"{V1}/workspaces/{ws['id']}/items/{task['id']}/knowledge", headers=owner["headers"]
+        )
+    )
+    body = doc["body_md"]
+    assert "待办 → 进行中" in body
+    assert "进行中 → 已完成" in body